{"id":1403,"date":"2010-05-28T17:17:49","date_gmt":"2010-05-29T00:17:49","guid":{"rendered":"http:\/\/silenceoftheclams.com\/blog\/?p=1403"},"modified":"2010-05-28T17:17:49","modified_gmt":"2010-05-29T00:17:49","slug":"dell","status":"publish","type":"post","link":"https:\/\/silenceoftheclams.com\/blog\/2010\/05\/dell\/","title":{"rendered":"Dell"},"content":{"rendered":"

\"\"When I purchased my Dell Inspiron 1520 Notebook <\/em>over two years ago, I did something rather atypical – bought an extended warranty.<\/p>\n

I usually don’t ‘waste’ my money, since rarely have I ever had to use one. But for some reason (maybe because my livelihood depends on my functioning computer<\/em>), I bit the bullet and added a 3 year warranty<\/em> to the order.<\/p>\n

Over all, this has been a great computer – and no need to use the warranty. I did break one of the USB ports (connector broke off while still inside – my fault, not covered by warranty)<\/em>, and I’ve completely worn <\/em>the letters E, R, N and M off the keyboard. But aside from that no problems.<\/p>\n

But a couple of months ago, the screen started doing something weird. It was pink when I turned it on, though would become white quite quickly. Over time, the pink has gotten darker and lasted longer. And yesterday, the screen just went black.<\/em><\/p>\n

OK, I figured that warranted a call to Dell Tech support – surely that would be covered by my warranty. Fortunately, I purchased an external monitor I could hook up to, went to the Dell website and started an online chat with tech support.<\/p>\n

It was one of the easiest, most satisfying tech support session<\/em>s I’d had. He didn’t just want to know about the screen – he also asked me all about the condition of the notebook – did it have all its screws, rubber feet, condition of the keyboard, if I had any concerns at all.<\/p>\n

\"\"Because I mentioned it sometimes gets hot, he asked if I’d use compressed air to clean out the air vents. I hadn’t. He asked me to that, (which required me buying a can of compressed air)<\/em>, and that he’d call me the next day (today) to see how it worked – and based on that, he’d put in an order for replacement parts. He confirmed that the USB port wasn’t covered by the warranty – but I figure I’ve lived without that 4th port for a year, I can manage.<\/p>\n

So today I get a call at the appointed hour. I’m told that not only will my screen be replaced, so will my keyboard, my touchpad – AND my motherboard<\/em>, so I will have 4 working USB ports (they made a special exception for me). Basically a new computer.<\/p>\n

\"\"And the best part of all this is that I don’t have to ship my computer off to be fixed – they’ll send a technician TO MY HOUSE<\/em> to swap out all the parts…. no charge. Well, I guess there was a charge – the warranty. But today I’m thinking it’s worth every penny. So thank you Dell.<\/p>\n

I’d buy another Dell in a heartbeat (and an extended warranty).<\/p>\n

Do you have any warranty (or lack there of) happy or horror stories to share?<\/em><\/p>\n

<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

When I purchased my Dell Inspiron 1520 Notebook over two years ago, I did something rather atypical – bought an extended warranty. I usually don’t ‘waste’ my money, since rarely have I ever had to use one. But for some reason (maybe because my livelihood depends on my functioning computer), I bit the bullet and … Continue reading Dell<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[133,135,72,134,136],"class_list":["post-1403","post","type-post","status-publish","format-standard","hentry","category-reviewsrecommendations","tag-computer","tag-dell","tag-review","tag-tech","tag-work"],"_links":{"self":[{"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/posts\/1403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/comments?post=1403"}],"version-history":[{"count":10,"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/posts\/1403\/revisions"}],"predecessor-version":[{"id":1416,"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/posts\/1403\/revisions\/1416"}],"wp:attachment":[{"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/media?parent=1403"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/categories?post=1403"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/silenceoftheclams.com\/blog\/wp-json\/wp\/v2\/tags?post=1403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}